West Essex Jewelers is an awesome store! All my experiences have been extremely positive…from simple repairs to extravagant gift buying. The owner Joe and managers, Allison and Doug are talented, friendly, honest, understanding and so helpful! The repair work is completed super fast and special orders are available almost immediately. The communication between the customer and staff is amazing; they always follow through by calling when necessary and at times just to give you status…which is truly appreciated. I highly recommend West Essex Jewelers to anyone who wants an above par experience in all aspects of the jewelry industry. I rate this store a 5, the highest rank available, in reality I think it is a “10”! Keep up the wonderful work! West Essex Jewelers is a true GEM!